Refund policy

PROJECT LOOT CO. RETURN POLICY

Last Updated: 3/20/25

Welcome to Project Loot Co. Our return policy outlines the guidelines and procedures for returning products purchased on our website. By making a purchase, you agree to adhere to the following return policy.

1. Returns

1.1 We do not accept returns or exchanges unless the item you purchased is defective or damaged.

1.2 If you receive a defective or damaged item, please contact us at "projectloot.co@gmail.com" within two weeks (14 days) of receiving the product. Include your order number, description of the issue, and photographic evidence of the defect or damage.

1.3 Upon review, if the item is deemed defective or damaged, we will provide instructions on how to return the product.

2. Refunds

2.1 Refunds will be processed once the returned item is received and inspected.

2.2 If a refund is approved, it will be issued to the original payment method used for the purchase.

2.3 Shipping costs are non-refundable, and the customer is responsible for return shipping expenses unless the return is due to a manufacturing defect or shipping error on our part.

3. Exchange (if applicable)

3.1 We only replace items if they are defective or damaged.

3.2 If you need to exchange a defective or damaged item for the same product, please contact us at "projectloot.co@gmail.com" within two weeks (14 days) of receiving the product.

3.3 Include your order number, description of the issue, and photographic evidence of the defect or damage.

3.4 Upon approval, we will provide instructions for the exchange process.

4. Exceptions

4.1 Certain items, such as sale or clearance items, may not be eligible for return unless they are defective or damaged.

5. Contact Information

5.1 For all return-related inquiries, please contact us at "projectlootco.help@gmail.com".

6. Changes to the Return Policy

6.1 We reserve the right to update, change, or replace any part of this return policy without notice. It is your responsibility to check this page periodically for changes.

By making a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by this return policy. If you have any questions or concerns, please contact us before making a purchase.